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When Should I Submit a Help Desk Ticket?

Help desk tickets should be submitted for the follow reasons:

  1. Unable to access Carolina Talent

  2. Requesting an enhancement of Carolina Talent

  3. Unable to complete a task in Carolina Talent

  4. Request Co-Planner

  5. Reopen Task

  6. Request a Report

  7. Other

How to Submit a Help Desk Ticket

  1. Go to UNC -Service Now - Carolina Talent Request.

  2. Scroll to the Carolina Talent Module field and select Performance Management from the drop-down menu.

  1. In the Request Type field, select the issue topic from the drop-down menu.

  2. In the Please describe your request field, type the specific details about your request, including the employees' name, PID, and any additional information that can help fulfill your request.

  1. Once you are finished, click the blue Request button on the top right of the page.

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