How to Submit a Help Desk Ticket

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When Should I Submit a Help Desk Ticket?

Help desk tickets should be submitted for the follow reasons:

1. Unable to access Carolina Talent

2. Requesting an enhancement of Carolina Talent

3. Request for Service

4. Request Co-Planner

5. Reopen Task

6. Request a Report

7. Other

How to Submit a Help Desk Ticket

help.unc.edu>All Resources > All Services>Administrative & Business > Carolina Talent> Carolina Talent Performance Management

• Go to Carolina Talent service request - Performance Management.

• Complete the Customer Information section

• In the Ticket Details section, select a Request Type from the drop-down menu.

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• Additional fields will populate for you to complete in the Request Type.

• In the Additional Information field, type the specific details about your request, including the employees' name, PID, and any additional information that can help fulfill your request.

• Once you are finished, click the blue Submit button on the bottom of the page.

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